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Maintaining, repairing, cleaning and auditing a heat exchanger at your own facilities avoids down time and transportation costs related to getting a unit to the Alfa Laval service facility in Ontario, or in Alberta. Send questions and field service quote requests.

Contact us via:

Call 24/7 Service +1 888 253 2226
Email canada.parts@alfalaval.com

Field service - Our service team works with customers to meet their needs. Service technicians can be sent out to your facility to provide field examination or troubleshooting. This is then followed up by a full report to the customer. This report includes equipment status and condition followed by suggestions or repair requirements/recommendations.

Service trainingA field technician is on site to train the maintenance staff on Kathabar equipment fundamentals, recommended maintenance and tips.

Contract maintenanceThis is ideal in keeping the equipment status in check. This involves a field technician to be on site to review the equipment status and to provide a report indicating equipment health and suggestions for improvements so that any serious issues can be avoided. This would generally occur once or twice a year.

Engineering analysisIf space loads and design information are unknown; an on-site engineering analysis is provided which includes space load monitoring followed by a report on equipment suggestions and changes for space humidity control.

Kathene liquid testingWith the purchase of Kathene liquid comes free lifetime liquid testing as a form of preventative maintenance to assure your Kathene is within design limits at all times.

Contact Field Service

Repairs on-site or via remote video assistance.
Field-Services Coordinator Gina Smith, Ext. 418
Call: +1 888 253 2226 
Email: Gina