GPHE service

Servicing heat transfer technology in the food & beverage industries

From breweries and dairies to producers of juice, spreads and beyond, practically every type of modern food & beverage production relies on plate heat transfer technology. In these applications, keeping your heat exchanger operating properly is not only about ensuring high production availability. It’s also about securing reliable hygienic standards to preserve the safety and quality of your products. Alfa has decades of experience in thermal transfer and an in-depth understanding of the demands facing food & beverage manufactures. Find out how we can support you with service to keep your equipment running longer, safer and better than ever before.

Technical documentation

Run longer, run safer and run better with a proactive approach to service

Gasketed plate-and-frame heat exchangers are among the most robust pieces of technology in your production line. You should be able to count on them for years – if not decades – but it takes proper operation and maintenance.

At Alfa Laval, we believe the smartest approach to service is a proactive approach. We offer a range of support options designed to help you optimize service costs by catching issues early. Not only do you avoid costly problems down the road, you can be confident that you’re delivering safe, quality products to your consumers. Browse our service offering below, and contact us to learn more about how we can support your specific needs.

Integrity testing

Alfa Laval Integrity Testing is a unique proactive service specially developed for gasketed plate heat exchangers. With Integrity Testing, our experts help you identify potential problems like cracks or leaks in the channel plates, enabling you to take necessary actions early and avoid unexpected breakdowns. You can thereby better plan maintenance for your heat exchangers and ensure the safety of your product.

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Visual Condition Assessment (VCA)

Thanks to our unmatched heat exchanger expertise, Alfa Laval can perform a visual inspection of your gasketed plate heat exchanger while it is in operation, identifying potential issues before they become major problems. Using infrared camera technology, we also evaluate the actual heat transfer performance of the heat exchanger. We then provide you with recommendations based on our findings and analysis of the thermal images.

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Online troubleshooter - be the expert

A leaking heat exchanger? Reduced thermal performance? Identify the causes of various issues you might experience with your plate heat exchanger, or even better – how to prevent them from happening, through our online troubleshooter. If needed our experienced and skilled troubleshooters are at your service.

Troubleshoot your heat exchangers

Skills and knowledge empower

When you buy Alfa Laval equipment, you buy peace of mind. But you must also rely on your equipment operators to get the job done. That's why competence development is invaluable to your everyday operations. If you have any specific need for training, let us know and we will get back to you soon.

Tips to ensure your parts are genuine:

Look for the Alfa Laval logo on every packaging and part
Ensure the Alfa Laval name and trademark, with the words "Genuine Parts" are printed on the packaging
Review the packing list to ensure that part is genuine
Inspect the part number printed on each packaging

How to order Alfa Laval genuine spare parts

Find your local Alfa Laval office and give us a call or send an email or fill out the form to the right and send us your request. Our local sales office will contact you.

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Alfa Laval model

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How long will your gaskets last?

Using Alfa Laval’s proprietary GPredict™ tool, our service advisors can give you a reliable estimate of the expected lifetime of your gaskets. The tool relies on precise calculations based on your specific equipment and relevant application details, including temperature, gasket material, whether you use glued or non-glued gaskets, and how often you open your unit in the course of annual operation. With that, you can plan the reconditioning of your plates, since you always know when it’s time for re-gasketing well in advance. Take advantage of GPredict™ with a customized gasket prediction based on your installation* by contacting us today.

Prediction of gasket lifetime

Gasket material: NBRP

NBRP is Alfa Laval’s unique nitrile performance grade for high temperatures

Max. operation temperature

This temperature range refers to 0-100°C (32-212°F).

100

Estimated number of openings per year

*GPredict™ estimates are valid only for clean water duties, or applications using other fluids that have no chemical impact on the gasket. Gasket lifetime predictions are not available for units that employ aggressive media.

Reconditioning and preventive maintenance

All heat exchangers lose performance over time. Alfa Laval's cleaning equipment (CIP) provide quick and easy in-line cleaning, but we recommend sending the units for recondition on a regular basis to reset the status of your equipment to an as-good-as-new condition.

A Performance Audit by a qualified engineer gives you an assessment of your units' current state, which makes planning for downtime easy. At reconditioning we replace gaskets, upgrade plates or replace damaged ones with Alfa Laval genuine spare parts according to original specification.