Alfa Laval remote guidance

Secure continued uptime through remotely guided service steps

Alfa Laval experts respond quickly to your service needs, even in the most challenging times. With Alfa Laval Remote Guidance, you can receive direct support from our experts who remotely guide your crew to a solution. This helps you minimize or completely avoid downtime, without the need for a physical visit. 

Using Alfa Laval Remote Guidance also helps reducing our carbon footprint, thus contributing to your sustainability goals. We ensure that your data is secure and safely guarded through the platform. 

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Point out the exact part of your equipment, feed setup and location of the equipment in your plant - in real-time.

How Remote Guidance works

The Alfa Laval Remote Guidance service is delivered over a video link between our service centre and your crew - in real-time over any smart phone, laptop, or tablet.

The Remote Guidance service is billed by the hour, similar to the rates for service in our Service Centre, or field service. The Remote Guidance service can booked as needed, or scheduled in advance, or as part of a package of scheduled maintenance.


Scope of service

Alfa Laval remote guidance can be used with most of Alfa Laval equipment. You can either get this service with a subscription, or on demand. To find out more about what packages suit your need best, please contact your local Alfa Laval's Service