Remote Guidance for Industrial Centrifuges

Alfa Laval experts respond quickly to your service needs, even in the most challenging times. With Alfa Laval Remote Guidance, you can receive direct support from our experts who remotely guide your crew to a solution. This helps you minimize or completely avoid downtime, without the need for a physical visit.

How Remote Guidance works

The Alfa Laval Remote Guidance service is delivered over a video link between our service centre and your crew - in real-time over any smart phone, laptop, or tablet.

The Remote Guidance service is billed by the hour, similar to the rates for service in our Service Centre, or field service. The Remote Guidance service can booked as needed, or scheduled in advance, or as part of a package of scheduled maintenance.

 

 

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Point out the exact part of your equipment, feed setup and location of the equipment in your plant - in real-time.

Scope of service

Alfa Laval remote guidance can be used with most of Alfa Laval equipment. You can either get this service with a subscription, or on demand. To find out more about what packages suit your need best, please contact your local Alfa Laval's Service 

Send your separator to our Service Centre:

This option allows you the greatest range of industrial centrifuge repair options. The work, parts replacement, tuning and testing is done more efficiently at our facilities than in the field. A larger team of qualified technicians do the repair work using the most modern service bays and tools.

Alfa Laval service centres turn around separation equipment quickly. Your equipment is also returned to you full tested - to be operating within safety, performance and reliability criterion for many more years.

Repair options at the Service Centre: 

  • Bowl repair and balance
  • Cartridge rebuilds and balancing
  • Gear box refurbishing or replacement
  • Quality spare parts delivery or storage
  • Completer reconditioning  for re-sale
  • Performance Agreements
  • Exclusive stock storage agreements
  • Upgrades and re-design solutions
  • Audit, Training and Consulting services
  • Hands-on seminars and open training events

Equipment Repaired at the Service Centre

  • Large Alfa Laval Decanters Lynx 20, Lynx 35, Lynx 40, Lynx 60, Lynx 1000
  • Large and medium sized Alfa Laval High-Speed separators, disc-stack separators

Contact Service and Parts

Toll free: +1 888 253 2226 (888-ALFACAN)
Service and Parts: canada.parts@alfalaval.com
Equipment Inquiries: alfacan.info@alfalaval.com

Talk To Your Local Expert

 

Service in Alberta, Saskatchewan, Manitoba

Joshua-Kowalchuk-80x80-Alfa-Laval.jpgJoshua Kowalchuk
+1 587 643 5505
Email Joshua

 

Service In Ontario

Brian_Kelly_Municipal_Wastewater.jpgBrian Kelly
1 416 297 6342
Email Brian 

 

Service In British Columbia

derek gluschenkoDerek Gluschenko
+1 604 734 2225
Email Derek 

 

Parlez à votre expert local

 

Service Au Quebec
Pierre Gosselin

Pierre Gosselin, Directeur des ventes techniques
+1 450 466 1120 
Écrire à Pierre

 

Field Service, or 24/7
Emergency Repair

+1 888 253 2226 
Field Service Dispatcher: Gina Smith
Ext. 343

Email us a field-Service Question

Order Replacement Parts

Toll free: +1 888 253 2226 (888-ALFACAN)
Service and Parts: canada.parts@alfalaval.com
Equipment Inquiries: infocan@alfalaval.com

24/7 Service

Service Centre (Eastern Canada) 

Phone: +1 416 299-6101
Fax: +1 416 297-8690
101 Milner Avenue
Scarborough, Ontario
M1S 4S6, Canada

Service Centre (Western Canada) 

Phone: +1 780 413-6349
Fax: +1 780 450-6747
6344 Roper Road
Edmonton, Alberta
T6B 3P9, Canada

Secure continued uptime through remotely guided service steps

Alfa Laval experts respond quickly to your service needs, even in the most challenging times. With Alfa Laval Remote Guidance, you can receive direct support from our experts who remotely guide your crew to a solution. This helps you minimize or completely avoid downtime, without the need for a physical visit. 

Using Alfa Laval Remote Guidance also helps reducing our carbon footprint, thus contributing to your sustainability goals. We ensure that your data is secure and safely guarded through the platform. 

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