Remote Guidance for Industrial Centrifuges
Alfa Laval experts respond quickly to your service needs, even in the most challenging times. With Alfa Laval Remote Guidance, you can receive direct support from our experts who remotely guide your crew to a solution. This helps you minimize or completely avoid downtime, without the need for a physical visit.
How Remote Guidance works
The Alfa Laval Remote Guidance service is delivered over a video link between our service centre and your crew - in real-time over any smart phone, laptop, or tablet.
The Remote Guidance service is billed by the hour, similar to the rates for service in our Service Centre, or field service. The Remote Guidance service can booked as needed, or scheduled in advance, or as part of a package of scheduled maintenance.
Point out the exact part of your equipment, feed setup and location of the equipment in your plant - in real-time.
Scope of service
Alfa Laval remote guidance can be used with most of Alfa Laval equipment. You can either get this service with a subscription, or on demand. To find out more about what packages suit your need best, please contact your local Alfa Laval's Service
Send your separator to our Service Centre:
This option allows you the greatest range of industrial centrifuge repair options. The work, parts replacement, tuning and testing is done more efficiently at our facilities than in the field. A larger team of qualified technicians do the repair work using the most modern service bays and tools.
Alfa Laval service centres turn around separation equipment quickly. Your equipment is also returned to you full tested - to be operating within safety, performance and reliability criterion for many more years.
Repair options at the Service Centre:
- Bowl repair and balance
- Cartridge rebuilds and balancing
- Gear box refurbishing or replacement
- Quality spare parts delivery or storage
- Completer reconditioning for re-sale
- Performance Agreements
- Exclusive stock storage agreements
- Upgrades and re-design solutions
- Audit, Training and Consulting services
- Hands-on seminars and open training events
Equipment Repaired at the Service Centre
- Large Alfa Laval Decanters Lynx 20, Lynx 35, Lynx 40, Lynx 60, Lynx 1000
- Large and medium sized Alfa Laval High-Speed separators, disc-stack separators
Contact Service and Parts
Toll free: +1 888 253 2226 (888-ALFACAN)
Service and Parts: canada.parts@alfalaval.com
Equipment Inquiries: alfacan.info@alfalaval.com
Talk To Your Local Expert
Service in Alberta, Saskatchewan, Manitoba
Joshua Kowalchuk
+1 587 643 5505
Email Joshua
Service In Ontario
Brian Kelly
1 416 297 6342
Email Brian
Service In British Columbia
Derek Gluschenko
+1 604 734 2225
Email Derek
Parlez à votre expert local
Service Au Quebec
Pierre Gosselin, Directeur des ventes techniques
+1 450 466 1120
Écrire à Pierre
Field Service, or 24/7
Emergency Repair
Gina Smith
Field Service Manager, Global Sales and Service
+1 888 253 2226 Ext. 343
Email us a field-Service Question
Order Replacement Parts
Toll free: +1 888 253 2226 (888-ALFACAN)
Service and Parts: canada.parts@alfalaval.com
Equipment Inquiries: infocan@alfalaval.com
24/7 Service
Service Centre (Eastern Canada)
Phone: +1 416 299-6101
Fax: +1 416 297-8690
101 Milner Avenue
Scarborough, Ontario
M1S 4S6, Canada
Service Centre (Western Canada)
Phone: +1 780 413-6349
Fax: +1 780 450-6747
6344 Roper Road
Edmonton, AlbertaT6B 3P9, Canada
Secure continued uptime through remotely guided service steps
Alfa Laval experts respond quickly to your service needs, even in the most challenging times. With Alfa Laval Remote Guidance, you can receive direct support from our experts who remotely guide your crew to a solution. This helps you minimize or completely avoid downtime, without the need for a physical visit.
Using Alfa Laval Remote Guidance also helps reducing our carbon footprint, thus contributing to your sustainability goals. We ensure that your data is secure and safely guarded through the platform.
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