Field service - Our service team works with customers to meet their needs. Service technicians can be sent out to your facility to provide field examination or troubleshooting. This is then followed up by a full report to the customer. This report includes equipment status and condition followed by suggestions or repair requirements/recommendations.
Service training - A field technician is on site to train the maintenance staff on Kathabar equipment fundamentals, recommended maintenance and tips.
Contract maintenance - This is ideal in keeping the equipment status in check. This involves a field technician to be on site to review the equipment status and to provide a report indicating equipment health and suggestions for improvements so that any serious issues can be avoided. This would generally occur once or twice a year.
Engineering analysis - If space loads and design information are unknown; an on-site engineering analysis is provided which includes space load monitoring followed by a report on equipment suggestions and changes for space humidity control.
Kathene liquid testing - With the purchase of Kathene liquid comes free lifetime liquid testing as a form of preventative maintenance to assure your Kathene is within design limits at all times.
Below is a list of some common customer questions. If this list of FAQ does not address a specific question or concern, please contact us.
How often should the eliminator pads be checked or changed?
Eliminator pads should be checked on a bi-monthly basis. Disposable polyester pads can last from 6-12 months under nominal airflow. Long life PM-4 Washable pads can last 12-24 months.
Can I wash the polyester eliminator pads and reuse them?
No, they are disposable.
Can I use standard filter media in lieu of KDS OEM disposable pads?
No, KDS pads are made specifically for use as Kathene mist eliminators and do not contain oils for dust retention. They are also made to properly fit in the standard eliminator section. Non OEM pads will wet prematurely and may not be cut to fit correctly.
If my system humidity performance is lower than expected do I just add more Kathene?
Not necessarily. There may be another reason for the reduced performance.
Is there a troubleshooting guide for Kathabar units?
Yes, it is inside every Kathabar O&M Manual sent out.
Can too much Kathene be put in a system?
Yes, Concentration design limits can be exceeded, please contact KDS for recomendations.
Can the performance of the unit be increased from the original design?
Yes, the Kathabar performance can be re-designed to meet new requirements. Contact us for further assistance.
Do I need air filters on the Conditioner and Regenerator inlets?
Yes, the cleaner the air that enters the system the better it will function. Kathene has an indefinite life but it can become contaminated in time. Using our free Kathene sampling service is the best way to monitor the strength of your solution.
Vikram Nagpal Regional Sales Manager 
+1 416-297-3226, Ext. 338
Email Vikram
John Goswell Division Manager 
+1 416-297-3410
Email John
Alfa Laval Kathabar
Phone +1 716-875-2000
Email: sales.kathabar@alfalaval.com
Web: www.kathabar.com
