Risks of using Non-OEM Parts

Alfa Laval has a large Canadian inventory of heat exchanger gaskets and plates. Alfa Laval manufactures OEM-specified heat exchanger gaskets in custom gasket materials, FDA-approved, NBR and EPDM. Using non-OEM parts introduces risks into your business that can be costly over time. Order parts, or, send us your serial number and questions via:

After extensive testing of genuine Alfa Laval parts vs. non-OEM parts, consider these flaws we documented in non-OEM pump seals:

  • Low steel grade - lower steel grade found in static face holder
  • RISK: High potential for seizure when seal is being fitted into the pump

  • Wrong silicon carbide - an inferior silicon carbide found in static face inserts
  • RISK: Unwanted chemical reactions and part corrosion can occur

  • Using gasket material for an O-ring - a non-OEM O-ring "re-design" uses PTFE gasket material instead of standard O-ring material
  • RISK: The PTFE gasket material in an O-ring will result in O-ring compression, and eventually cause a leak

  • Incorrectly sized O-ring - a non-OEM manufacturer's O-ring cross-section measured 3.41-3.46 mm below tolerance
  • RISK: The poor O-ring seal can cause excessive leakage

  • Inconsistent coil spring diameter - the coil spring inner diameter was too tight in one or more areas
  • RISK: Excessive spring stress, resulting in leakage

Want the details?

Read the "Sealing the deal" case story listed below.

Contact Service and Parts

Toll free: +1 888 253 2226 (888-ALFACAN)
Service and Parts: canada.parts@alfalaval.com
Equipment Inquiries: infocan@alfalaval.com

24/7 Field Service and Repair

+1 888 253 2226 
Alfa Laval Subject Expert:
Field Services Coordinator  Ext. 343

Email us a Service Question

Repair Centres (Eastern Canada) 

Phone: +1 416 299-6101Fax: +1 416 297-8690101 Milner AvenueM1S 4S6 ScarboroughOntario, Canada
(Directions, Map)


Repair Centres (Western Canada) 

Phone: +1 780 413-6349Fax: +1 780 450-67476344 Roper RoadT6B 3P9 EdmontonAlberta, Canada
(Directions, Map)


Service and Parts Teams 

+1 888 253 2226, Or Email
Live-Chat, call or email Alfa Laval's Experts in 
industrial equipment repair with any question.


CAD portal

Download the product models in Neutral or Native CAD file formats. It is also possible to download 3D PDF files.

 View CAD portal