Alfa Laval 24/7 Service & Support
Wherever you sail, Alfa Laval Marine Service is at your side. When you contact our 24/7 Service & Support, our service experts coordinate everything to solve your need – across oceans, continents and time zones. The same phone number and e-mail address apply worldwide, and one call or message is all it takes to get us started. We’re ready for the needs of the moment, as well as the long-term work of keeping uptime high, costs low and equipment performing at its best.
Fast and effective support – wherever you need it
Alfa Laval’s global network puts service centres and field service engineers in easy reach, anywhere in the world. And with today’s digital technology, we can always be right by your side. Count on us for remote or onboard assistance – in port, in dry dock, at anchorage or at sea.
Troubleshooting
Diagnose and resolve to improve performance
Our skilled service engineers can troubleshoot your equipment and restore its functionality. When you contact us by phone or e-mail, we’ll help you specify the issue and propose an immediate solution if possible. Remotely or on board, we’ll support you until your issue is resolved.
Our troubleshooting brings you:
- Reduced downtime
- Secured compliance
- Enhanced equipment performance
Remote troubleshooting
Secure uptime and compliance with AR guidance
Using digital tools such as augmented reality (AR), we can provide in-depth troubleshooting without delay. AR creates a live environment where our experts can guide your crew to a solution – no travel required. If more proves necessary, we escalate seamlessly to onboard service.
Remote troubleshooting enables:
- Interactive support in a digital environment
- Faster resolution with lower costs
- Reduced travel and emissions
Other remote services
Improve operations with connected support
Connectivity for Alfa Laval equipment gives you smart ways to lower cost of ownership and secure peace of mind. With diagnostic data to speed up troubleshooting, our experts can provide even better remote support. But that’s just one of many possibilities in our digital services.
Through connectivity, you can gain:
- Deeper insights
- More comprehensive support
- Data-driven tools for improvement
Alfa Laval Marine Service
We provide not just immediate support but also a full range of services – digital as well as physical. Turn to us to optimize performance, safeguard compliance, improve sustainability, boost efficiency and secure your peace of mind. You’ll find solutions for every stage of your equipment’s life cycle in our Alfa Laval Marine Service offering.
